At times, user interface design can feel like leading the proverbial horse to water: You can get them there, but that does not mean they are going to drink (or correctly use the software). To be clear: this may be caused by…
User-led icon sets
Have you ever used an app or website where the navigation process was a nightmare? You may have clicked on an icon or link anticipating one action only to get a different kind of result. It’s not only frustrating and confusing, but makes you second-guess every action you take from that point onward. Trust has been lost.